We make every effort to ensure your purchase is delivered on time and in good working condition.

In the event a system or component you purchased from IT Creations is damaged in shipping, fails before the warranty period has ended, or you just need to return it, please refer to the steps below to return your purchase.

• Please have a description of your issue on hand when you contact support.
• IT Creations will assist you in troubleshooting the problem remotely
• If remote troubleshooting is unable to correct or identify the problem you will be instructed to fill out the RMA Request Form. An RMA number will be issued to return the defective system or component.

Once a purchase has been delivered, it is the customer's responsibility to inspect systems and/or components for damage incurred during shipping. If your purchase is damaged during shipping you must contact IT Creations within five (5) business days of receipt of product(s) to receive a refund or replacement for your purchase. Damaged items returned after the five-day period, without notifying IT Creations, will not be covered. Any requests to return a damaged item made after the five (5) day return period will be handled on a case-by-case basis.