Warranty / Items Condition

Product Condition Grading

  We source our products form a range of suppliers including manufacturers, distributors, leasing companies and brokers. The condition of the products that we purchase can vary
"NEW" "OPEN BOX ""Manufacturer Refurbished" "ITWORKSTATIONS Refurbished" "USED" and every item that we sell goes through a grading process before we make it available for sale; below are the grades under which we sell product and a brief explanation.

New: A brand new item in original sealed packaging.
 Open Box

The item is in excellent, new condition with no functional defects. The item may be missing original packaging and may have been used for testing or demo purposes. The item includes accessories found with the original product and may include a warranty.

  An Item that is unused. It may not be in original packaging, but is still new. 
Manufacturer Refurbished:  A pre-owned item that has been fully tested, cleaned and returned to factory defaults where applicable.
ITW Refurbished:  A pre-owned item that has been fully tested, cleaned and returned to factory defaults where applicable.
USED Grade B”:  A pre-owned item that has been fully tested, cleaned and returned to factory defaults where applicable.
These products will have some scuffs or scratches to the casing; this does not affect the operation or your warranty.

 

Warranty

Warranty covers issues due to defects and/or workmanship. At our discretion we will either repair, replace, or refund the purchase price of the defective item.
Just because a product is described as new does not mean that it will have a manufacturers warranty or support, you should check the warranty on all products meets your expectations. You can be assured that all the products that we sell will be supported by a minimum warranty provided by ITWORKSTATIONS including telephone support. 
(800) 803 8512

Replacement or refund.

In case of defects in the material, we will first try to replace the merchandise. We shall keep replacing the merchandise as long as it remains under the period of the original warranty. If we fail to replace the merchandise, we will refund the actual sell price of the merchandise.  Shipping charge and tax, if any, are not refundable. ITWORKSTATIONS INC reserves the right to decide whether it will replace the product or refund the amount.

NEW  Different manufacturers have different warranty timescales, please read the product description and the manufacturer's websites for full details of support, please check Serial number ON LISTING  and check on manufacturers website
OPEN BOX Open box items always have remained manufacture warranty unless otherwise specified on the product listing.
USED All USED products on ITWORKSTATIONS.COM come with a 6months COVER BY ITWORKSTATIONS ,unless otherwise specified on the product listing. 
Manufacturer’s Refurbished Always have remined manufacture warranty unless otherwise specified on the product listing. please check Serial number ON LISTING  and check on manufacturers website
   
 
NOT COVERD BY OUR WARRANTY
 
• Any software installed on the system, including the operating system installed by IT workstations
• Third-party software or re-installation of software
• Data loss from hardware failure or resulting from efforts to repair the system or associated components
• Problems resulting directly or indirectly from:
• Improper use of the equipment not in accordance with manufacturer specifications and instructions
• Lack of preventative maintenance
• Use of components that are not supported per the manufacturer’s specifications or not provided for by ITW
• Any third-party components added after receipt of system from IT Creations
• Products with missing or altered service tags or serial numbers
• Normal wear and tear
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